THERMS & CONDITIONS

TERMS AND CONDITIONS

 

The Event Organizer is: Teatr Małego Widza Agnieszka Czekierda; NIP 1230806948, REGON 015168363. The Event Organizer processes the Client’s personal data to the extent necessary to make Bookings and sell Tickets (to perform the agreement concluded with the Client) in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. The Event Organizer is the data controller.

 

Section 1

BOOKING TICKETS

 

1. Tickets can be booked:

2. If the Spectator books a ticket by phone or via e-mail, the Spectator agrees for the Theatre to contact him or her using his or her e-mail address or phone number.
3. Bookings made by phone are only valid if you receive a confirmation e-mail from the Theatre.

 

Section 2

PAYING FOR TICKETS

 

 

1. You need to transfer the payment for tickets booked by phone or via e-mail to the Theatre’s bank account: 18 2490 0005 0000 4510 7157 9133 within 3 days as of the date on which you received the confirmation e-mail (at the latest one day before the show date).
2. If you make a transfer, it needs to contain the following data: name and surname of the person who booked the tickets, date and title of the show and the number of tickets.
3. If you don’t pay for your booking on time, it will be automatically cancelled.
4. You can buy tickets ONLINE on our webpage www.teatrmalegowidza.pl by clicking on BUY TICKET next to the title of the show in WHAT’S ON tab. The payment is made via PayU (cards and bank transfers).

5. When the Theatre’s account is credited with the payment for tickets booked by phone or via e-mail, we will send you a final confirmation e-mail with your ticket.
6. Your ticket needs to be shown at the box office at least 15 minutes before the show starts.
7. If you want to book family tickets, ask about discounts (a discount applies if you buy at least 3 tickets and does not apply to tickets for “Sensorial Labyrinth of Music” and our workshops).
8. There are no discounts for tickets bought online.
9. Our box office at ul. Jezuicka 4 opens an hour before every show.

10. If you want to cancel your booking, please inform the Theatre about it.

 

Section 3

VAT INVOICES/RECEIPTS

 

 

We issue invoices at Spectators’ express request, at the latest 7 days as of the date on which the payment for tickets was made. Invoice details (company name, full address, NIP number) and your reservation number should be sent via e-mail to: bilety@teatrmalegowidza.pl

 

Section 4

RETURNING TICKETS

 

 

1. Tickets can be returned at the latest two full business days before the show date.
2. In exceptional cases and upon giving prior notice to the Theatre, it’s possible to reschedule your tickets (you should call us or send us an e-mail with the new show date convenient for you at the latest an hour before the show for which you bought tickets starts and you should give your reservation number. If the show has already started, unused tickets become invalid).
3.  We do not return the difference in the price of rescheduled tickets.
4.  Tickets can be rescheduled up to 3 times within 3 months as of the date on which they were bought.
5.  Rescheduled tickets can’t be returned.
6. If a show is cancelled due to an actor’s illness or another random event, your money will be refunded or you will be offered tickets for the next show.
7.  Tickets can’t be returned if the spectator is late for the show.

 

Section 5

LATE ARRIVALS

 

We’re sorry but if a show has already started, we don’t let latecomers in.

 

Section 6

GROUP BOOKINGS

 

For organized groups (nurseries, kindergartens, schools), the date of the show will be established individually. For more information about availability during weekdays and to make a group booking, please contact us at: 534 902 777. 

 

Section 7

ADDITIONAL INFORMATION

 

1. Seats are not numbered.
2. Eating and drinking is strictly prohibited in the theatre hall.
3. 45 minutes before every show, we invite everybody to spend some time in our foyer, where we have created a small play area for our youngest guests (it’s not available when we stage SENSORIC LABIRINTH OF MUSIC).
4. A wheelchair lift is available at the theatre.
5. There is a baby changing unit in one of the toilets (please ask our staff for more information).
6. Taking photos and filming during the show is strictly prohibited.

7. Before the show starts, we always ask our guests to leave their shoes at the door of the theatre hall - it applies to both children and adults. You can bring footwear to change into or enter the sitting area in your socks (when it comes to SUPER LUPER and SENSORIC LABIRINTH OF MUSIC, you can only enter in socks or barefoot).
8. The responsibility for the safety of children participating in shows or playtime after shows and staying on the premises of the theatre rests solely with their carers or parents.

9. When you buy a ticket, you agree to be photographed and filmed by persons authorized by the theatre and agree for your image as a spectator to be used in the theatre’s promotional materials.
10. Buying a ticket represents you acceptance of these Terms and Conditions.